Monday, September 2, 2013

The Most Valuable Share

It's hard to admit this, but I'm a hoarder. 

Okay, so maybe not one in the A&E sense, but when it comes to content I've come across on social media this last year, I've been really selfish. 

As the main social media manager on campus, I get to see what prospective students, current students, faculty, staff and alumni say about us every day and oftentimes engage with those people. At the end of the day, unless I retweet or share the posts, the only people seeing these interactions are just those involved - often me and one, maybe two other people -  and a few followers. And it only exists in these social media vacuums.

So one of my goals this year is a rather simple one - share more of our awesome content, but not necessarily in terms of sharing on Facebook and Twitter; my goal is to do more sharing outside of social media.

This is something I've been thinking about since the spring after I printed out a couple of our Facebook posts about staff members and alumni that received a ton of positive, encouraging comments and physically shared the post with those staff members and alumni. These people, who wouldn't have come across these posts otherwise, got to see they were valued. It was sharing this information beyond the confines of social media platforms that generated (what I would argue to be) the most exciting and emotional kind of engagement I can provide in the work I do.

This goal was solidified during an experience I had this week. A first-year student posted an Instagram photo of a gift our Alumni Council gave him and his classmates at Matriculation. The caption thanked the Alumni Council specifically, so I shared the post with the staff liaison on campus in hopes she would share it with some members of the Council. She shared it with everyone and moments later, a Council member commented on the photo, "On behalf of the entire Alumni Council, you're most welcome." 

I'm sure I'm not the first social media manager making a commitment to doing more of this kind of sharing. I work on a small campus and in a tight-knit community so it's a little easier for me to do this. It may take some extra time, but when you're putting a smile on a staff member's face or allowing alumni who volunteer to see a student cherishing their efforts, it can only do good things for them, us and the communities we're so proud to be a part of.

These shares won't do anything to boost our EdgeRank or post reach, but I'm guessing they will be appreciated by those on the receiving end. No analytics report could ever assign a number or statistic to that.

1 comment:

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